Terms and Conditions of Cashback Refunds
The form below is only to be used should you want to apply for a refund if you feel
it has taken longer than 10 working days for your cashback to be processed.
The form below is not to be used to claim your cashback.
The form below is not to be used to claim your cashback.
Brother works hard to ensure we honour our cashback offers quickly and we undertake to process your cashback within 10 working days or we will refund you the purchase cost of your machine. This refund represents the amount paid less the cashback value. For example, if you paid $199 and the cashback offer was for $30, we will reimburse you $169 by company cheque.
The 10 working days commences from the time your posted cashback claim reaches our head office until the date it leaves the head office. All cashback vouchers are date-stamped the day they arrive at Brother and we will also record the date the cheque is posted to you from our head office. We will be happy to provide this information to you should you dispute our account of events.
Please note that 10 Working Days is defined as any day other than a Saturday or
Sunday or a public holiday observed in Wellington.
Please click here for the terms and conditions of the cashback claim form you would have originally submitted. These should be read in conjunction with the terms and the conditions that appear on this page.Click here to view
You must place a claim for any refund to take place. It will not happen automatically. You can fill in the form below and we will contact you if we need to discuss your request for refund further.If you do not have an email address, contact Brother on 0800 788 700 and leave a message for us to contact you. If your refund request meets the acceptance criteria, your payment will be processed and posted to the address you provide Brother.
