Service & Support
All phone and email support is New Zealand basedAt your side every step of the way
In this online customer support section we provide a wide range of support tools for your Brother product. There are many resources available to you, simply choose from one of the sections below.Caring for your machine
To ensure the best operation of the machine and user safety, the machine should be located in a well ventilated room when large print/copy runs are carried out. The machine's exterior casing requires regular cleaning to maintain performance. When cleaning the machine’s covers, use spray and wipe and not an alcohol based substance. This should be applied to a cloth first and not sprayed directly onto the machines exterior.
Caring for your consumables
All spare consumables need to be stored out of the reach of children. Paper and spare consumables should be stored in a warm dry area to maintain print quality. Do not remove the consumable from its original packaging until it is required. Toner cartridges should not be forced open as the content may be harmful, forcing open any cartridge will void any Consumable Warranty.
Material Safety Data Sheets
For the MSDS on the mono toners, please (click here)
Brother is committed to Total Customer Satisfaction
Free automated technical support (0800 652 152) 24 hours, 7 Days a week.
Premium technical support (0900 552 152) calls cost $1.99+gst per minute. 8:30am
to 5:00pm week days 9:00am to 5:00pm weekends (excluding public holidays)
Brother New Zealand consumable and machine recycling program.
Brother trained technical service providers, across New Zealand.
