Terms and Conditions of Cashback Refunds

Brother is committed to honouring cashback payments into customers' bank accounts within 5 working days of approving your claim.

If we don’t fulfil this commitment, we will refund the purchase cost of your machine. This refund represents the amount paid less the cashback value, for example – if you’ve paid $199 and the cashback offer was for $30 cashback, we will reimburse you $169 into your bank account.

Please note, if you require your cashback payment by cheque, this will be posted within 10 days of approving your claim to allow for the postal service not operating everyday anymore.

Claiming your cashback

You have 14 days from the end of the promotional period to claim your cashback online. You must place a claim on www.brothercashbacks.co.nz for any cashback refund to take place.

You must then provide us with a copy of your tax invoice/receipt. All valid tax invoices/receipts must reach Brother within 30 days of the claim being registered online to be accepted. Send your receipt to Brother Cashbacks, Brother International (NZ) Limited, PO Box 248, Tauranga 3144 or email to cashbacks@brother.co.nz. The tax invoice/receipt must clearly specify the store or entity of purchase, date, tax invoice number, and that payment has been received in full.

If the receipt is missing any of this information or is illegible or indecipherable it will consequently render the claimant ineligible to claim for a refund under the ‘5 working day’ payment promise (outlined below). Should we be unable to read any information required for the claim to be fulfilled, we will endeavour to contact you through the phone number or email provided. However, it is the responsibility of the claimant to provide correct information.

When does the 5 working days commence?

The 5 working days commences at the time:

1) The individual submits a complete cashback claim form on www.brothercashbacks.co.nz. To be complete it must include (but is not limited to) their name, address, email, serial number, purchase details and their nominated account details for an EFT.


2) Brother has received a copy of a valid receipt at the following address: Brother Cashbacks, Brother International (NZ) Limited, PO BOX 248, Tauranga 3144. Or email your receipt to us at cashbacks@brother.co.nz

Please note: the 5 working days commences from the time your posted copy of your receipt reaches our head office and is validated as authentic, not the date you lodged your claim on www.brothercashbacks.co.nz. All copies of receipts are date-stamped the day they arrive at Brother. We will be happy to provide this information to you should you dispute our account of events. Note that your unique ID emailed to you the day your claim was successfully submitted, must be noted on the back of the receipt copy as well as your name and address.

If your refund request meets the acceptance criteria, your payment will be processed and paid into your nominated bank account.

Please note that if you've chosen to receive a cheque, this will be posted to the address you provide us within 10 working days from the approval of your cashback claim.

What is 5 working days defined as?

5 Working Days is defined as any day other than a Saturday or Sunday or a public holiday observed in Tauranga.

Got a question? Contact our friendly Cashbacks team on 0800 329 111, or email us at cashbacks@brother.co.nz