Privacy Policy

BROTHER INTERNATIONAL (NZ) LIMITED

Overview

We know that privacy is an important concern to our customers. We use the information we collect for our own business and marketing purposes including to better understand your preferences, respond to your needs and enhance your overall experience on our website. In this privacy policy, we state some of the practices we seek to adopt using our reasonable endeavours in relation to the use and disclosure of such information which is collected from our website.

The information we request and you provide us with, such as your name, mailing address and e-mail address will be used for our internal business purposes for marketing, to fulfil your requests for information and provide assistance regarding Brother products and services. If you indicate an interest in receiving updates we may periodically send you information about other Brother products and services that we feel may be of interest to you. If your specific request requires assistance from one of our selling partners or service providers, we may pass your contact information to them for follow-up however; your information will otherwise generally be used only by Brother International (NZ) Limited, its parent and subsidiary companies or carefully selected third parties who support our business and marketing operations. We do not sell or make your information available to other companies who want to tell you about their products without your consent. As our privacy policy continues to evolve we will continue to place the latest version on this website.

This privacy statement covers the websites operated by Brother International (NZ) Limited that includes, but is not limited to, sites of the following domains and sub-domains: http://www.brother.co.nz

This Privacy Policy covers only information that is collected through this Website, and does not cover information that may be collected through software downloaded from the site or when collected from other sites that may be linked to this one.

If users have questions or concerns regarding this statement, they should first contact Brother International (NZ) Limited Webmaster by using our Contact details found at the bottom of this page

Information Collection and Use

Information Collection

Brother International (NZ) Limited collects information from our users at several different points on our Website:

Registration

In order to use some areas of this Website, a user must first complete a registration form. During registration a user is required to give contact information (such as name and email address). We use this information to contact the user about services on our site for which he has expressed interest. In most instances, it is optional for the user to provide information, and unique identifiers (such as, username and password), but encouraged so we can provide a more personalized experience on our site.

Request for Services

This site contains several areas where a visitor may request services (for example to place an order or request operational assistance) offered by Brother or to provide feedback. To fulfil these requests Brother may collect some required information as well as optional information that will help us satisfy your requests.

Profile

We store information we collect through registrations, cookies (including the Google Analytics cookie), log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the user’s personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our Website and to direct pertinent marketing promotions to them. Select information from your profile may be shared together with 3rd-parties if required to satisfy your request or in accordance with the practices set out under this policy. (See "Sharing" below.)

Security

Brother takes all reasonable precautions to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off. However, no method of transmission over the internet, or method of electronic storage is 100% secure and we cannot provide an absolute guarantee as to the security of your information.

When our registration form asks users to enter personal information (such as name address, phone, e-mail, etc.), that information is encrypted and is protected with the best encryption software in the industry - SSL.

Business Transaction

If Brother or substantially all of its assets are acquired by a third party or otherwise Brother is subject to some form of merger, restructuring or other similar transaction, personal data held by it about its customers will generally be one of the transferred business assets and may be disclosed to a third party involved in that transaction. If such a transaction occurs, then the relevant third party that acquires your personal data may use your personal data in the same way as set out in this privacy policy. In the unlikely event of insolvency, personal information may become under the control of an external administrator of Brother who may deal with that information in the manner they elect in connection with that process of external administration.

Communications from Brother

Special Offers and Updates

Established members will occasionally receive information on products, services, special deals and/or newsletters. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice of Opt-in / Opt-out sections.

Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account and we reply via email or phone, in accordance with the users wishes.

Sharing

These are the instances in which we will share users personal information:

In specific instances where a visitor's request requires action by one of our staff, Partners or Service Providers, Brother International (NZ) Limited may forward or provide access to information from the customer's profile. For example, to fulfil a request for quotation, Brother may forward the pertinent details such as contact information, intent to purchase (time, quantity, models, etc.) as well as any special requests.

For some marketing activities or service related surveys, Brother may enlist the help of a 3rd-party provider who may temporarily need to handle your information. For example, during a direct mail campaign, where we may send you announcements per your permission preferences, we may use a 3rd-party mailing house. In this case mailing lists are transferred to the 3rd party for the specific purpose of addressing the marketing materials.

Behavioural Remarketing

Brother uses remarketing services to advertise on third party web sites to you after you visited our Web site. We use cookies to inform, optimize and serve ads based on your past visits to our Web site.

One such remarketing service Brother uses is the Google AdWords remarketing service, provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads. Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/.

Legal Proceedings

Though we make every reasonable effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on Brother.

Aggregate Information (non-personally identifiable)

We share aggregated demographic information with our partners and advertisers. For example we may, on a periodic basis, present information such as the number of visitors, areas of interest, relationship to Brother, etc. This is not linked to any personally identifiable information.

Links

This Website may contain links to Brother Subsidiary’s sites. Please be aware that we, (NZ) Limited, are not responsible for the content or privacy practices of such other sites. We distinguish these 3rd-party web sites by methods such as either opening them in a separate browser window or within a frame indicating the area within is not part of our site. In these instances the privacy policy of Brother International (NZ) Limited website will not apply. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Website that you visit. This privacy statement applies solely to information collected by this Website.

Accessing Information

You are entitled to access any information which we may hold about you and we are obliged to provide this information to you as long as we have such information and such information can be readily retrieved. You are also entitled to request that we correct any inaccuracies in any information which we hold about you. We are entitled to charge you for the reasonable costs of retrieving, providing this information, and as applicable, correcting this information.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, accessible from the https://www.brother.co.nz Homepage and other places we deem appropriate. We will use our reasonable endeavours to use information in accordance with the privacy policy under which the information was collected. In some cases we may also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted.

Your Consent

By using our website, you consent to the collection and use of this information as outlined in this privacy policy.

General

Nothing herein shall constitute our undertaking to maintain the confidentiality of any information provided to us in the course of any use of our Website.

Contact Information

Tel: (07) 543 5600
Fax: (07) 543 5605
P O Box 248, Tauranga, 3144

Web site URL ( https://www.brother.co.nz )