4 year warranty commitment

The number one print brand for service & support*

At Brother, we’re at your side for the lifetime of your printer. Our 4-year warranty commitment means that when you purchase a Brother machine, we’ll support you every step of the way.

Purchase, and continue to use, genuine Brother consumables (inks, toners or drums) and you’ll enjoy our free, 4-year onsite warranty from the date you purchase your machine.

Our 4-year warranty commitment to you

  • 4 YEAR access to our local support team, 7 days a week – 0800 329 111
  • 4 YEAR onsite repair service if we can’t help you over the phone (FREE within 30 kms radius from certified technician)
  • 4 YEAR complete peace of mind

    • Why should I buy Genuine Brother consumables?

    Brother inks, toners and drums have been specifically designed and formulated to make sure you get the most out of your machine. By using Brother you’ll also avoid unnecessary and sometimes costly problems.

    Buy Brother and you’ll enjoy:

  • Consistently high print quality
  • Complete cartridge reliability
  • Smooth running of your machine
  • The benefits of Brother’s 4-Year warranty

    • Buy non-genuine inks, toners & drums and you may experience:

  • Damage to your machine
  • Costly machine or product repairs
  • Poor print quality
  • Messy & damaging toner leakage
  • Clogged ink nozzles


    • Brother 4 Year Onsite Warranty – Terms and Conditions

    Just give us a call on 0800 329 111 and we’ll help you resolve your printer issue over the phone straight away. If required, we’ll send an Approved Brother Service Technician on-site to your premises to get your printer working again. With Brother we are truly “at your side”.

    How do I take advantage of Brother’s 4 year warranty upgrade?

  • If you buy and continue to use Genuine Brother consumables you will automatically receive a free upgrade to 48 months onsite warranty (from the date of machine purchase)
    Simply by purchasing Genuine Brother Consumables your warranty is extended to 48 months (4 years) , where you will have: 4 YEARS Access to our 0800 329 111 local helpdesk number, and 4 YEARS onsite repair service – where an Approved Brother Service Technician will come to you if we cannot resolve your problem over the phone.

    • Genuine Brother Consumables Offer terms and conditions.

  • Consumable is described as toner for laser machines, ink for inkjet multifunctions, and fax consumables for use in fax machines, which are purchased for the use in the machine.
  • Please keep a copy of your proof of purchase for both your printer or fax and any subsequent consumables purchases.
  • Participants in this promotion must be resident in New Zealand and all participants are deemed to have agreed to be bound by these terms and conditions.
  • You will not receive any notification that you now have access to the upgraded warranty or 0800 Free Phone service, therefore it is important you retain a Copy of your purchase receipt and subsequent consumable purchase receipts. You may need to present this form in the event of a warranty claim.
  • The criteria for qualifying for the warranty upgrade and/or the Free Phone 0800 329 111 service are listed above.
  • Brother reserve the right to refuse any additional warranty or phone service offer should we determine that you are not eligible to claim these offers either as a result of deficient information or fraudulent representation of information needed to determine whether a claim upon these services is valid or not, or should we determine that the period to successfully claim these services has expired.
  • You will not have access to these services or be able to claim on any upgraded warranty offering until Brother are satisfied that your claim meets the relevant criteria for a valid claim and Brother has viewed all evidence reasonably required by Brother for a valid claim.
  • To qualify for this offer the participant must have purchased a Brother machine and/or consumable from a participating, authorised Brother retailer and retain the original receipts for future verification.
  • Please note that the 4 year warranty does not apply to Garment Printers. These have a 12 month onsite warranty.
  • This offer is valid only for purchases made within New Zealand.
  • It is the participant’s responsibility to ensure that information and evidence reasonably required by Brother to assess the validity of a claim upon the services offered, is provided for claims to be processed.
  • This offer is subject to the continued use of Genuine Brother Consumables. Should you make a claim against your onsite warranty upgrade and upon inspection, third party consumables are discovered, you may void your warranty and will be liable for the call out fee.
  • This offering is subject to Brother’s standard terms and conditions relating to warranty which can be viewed in full at www.brother.co.nz. For onsite warranty claims where the machine is over 30 km from an authorised Brother service centre, you will be liable for the additional travel costs.
  • All Brother decisions are final and this offering cannot be used in relation to other goods and services.
  • Brother will not be liable for any failure to fulfil this offer owing to circumstances reasonably beyond its control.
  • Brother will not be liable for any loss, damage or injury of any nature however caused or sustained by any participant in relation to this offering.
  • This promotion is governed by New Zealand law.