COVID-19: An update from Brother NZ
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COVID-19: An update from Brother NZ


To all our Brother customers,

Our priority during this uncertain time is preserving the health and wellbeing of our people and our communities, whilst ensuring we can continue to support our customers. 

Brother is a supplier to many businesses deemed an essential service provider under the Alert Level 4 criteria. Whilst we will be running with minimal operations to support those providers,  like many other businesses, the majority of our team will now be working from home.

What does this mean for you?

Despite these challenges, we remain committed to being at your side for service and support.

Helpdesk – our entire Helpdesk team are set up to work from home so we remain available 24/7 for any technical issues you may have. On average, 70% of issues can be resolved remotely – including set-up, so we can have you up and running in no time.

Onsite technical assistance – during the Alert Level 4 lock down, we can only provide assistance to those businesses deemed an essential service provider. If you are not an essential service provider and require onsite assistance, this will be scheduled at a later date.

Warranty – If your warranty is due to expire during this period, we will honour our commitment to resolve the issue when normal operations resume.

Print Hardware, Ink & Toner – following the recent update from the government (MBIE), print hardware and replacement ink and toner are now available to purchase online only from authorised retail network partners. The current list of authorised retail network partners is: OfficeMax, Noel Leeming, NXP and Heathcotes. For MPS customers, please contact your contracted Authorised Brother Reseller or Brother Account Manager.

We understand these are difficult times but together we can unite against COVID-19. If you have any questions or need help, please get in touch with our team on 0800 329 111.

Kia Kaha New Zealand.

Graham Walshe
Executive Chairman
Brother International (NZ) Limited


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