Onslow Medical is a busy healthcare General Practice in suburban Wellington. They have 25 staff and just under 11,000 registered patients, relying on printing to service patients efficiently and for daily business administration.
Onslow Medical Centre offers a full range of family healthcare and occupational health services. They pride themselves on providing a high-quality service in all aspects of their business, including first class medical care and overall patient experience.
The centre relies on printers for just about every patient it sees, including to print patient notes, prescriptions, referrals or a combination of the three. Admin staff also do a lot of reporting for partners, as well as printing hard copy workplace policies for around the practice.
They operate in a fast-paced environment with high patient demand, so have low tolerance for slow printing or printer issues. They don’t need anything fancy or technical, they just need printers to work reliably and be easy to operate. Any efficiencies that can speed up printing or admin processes are highly valuable.
Before coming to Brother, the centre had a range of frustrating printing issues, all of which took time to resolve and impacted their ability to process patients efficiently.
Paper jams and equipment issues were common, and customer service was unhelpful. Without reliable monitoring of printer toners, they would routinely run out. Issues could be highly stressful for clinicians, who would find themselves having to deal with the latest problem rather than seeing patients.
The centre went looking for a new print provider that could do the basics well – high quality, efficient printing that didn’t give them constant headaches. Knowing these needs, their IT provider suggested they look at a Brother Managed Print Services agreement.
Switching to a Brother MPS setup has been nothing less than a game-changer.
The transition to Brother went smoothly, with no issues. The centre was even able to continue servicing patients as printers were installed around the clinic, with Brother delivering on a well thought-out changeover strategy that minimised disruption.
The difference was immediate. Once a daily occurrence, printer issues are now extremely rare. Brother printers monitor toner levels and automatically send new cartridges when they’re getting low. It takes no effort at all to ensure printers are well supplied, which saves valuable admin time.
Brother staff, including customer support, are responsive and helpful – not that they’ve needed assistance often. The entire experience with Brother has been consistently positive, which is a dramatic improvement on what printing used to be like.
“Brother products are reliable and user-friendly, which makes a real difference in daily operations in a busy healthcare environment. NO MORE PAPER JAMS! I would highly recommend Brother and the team to provide exceptional quality service.”
- Tracey Wynne, Practice Manager