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We know that privacy is an important concern to our customers. We use the information we collect from you for our own business and marketing purposes including to better understand your preferences, respond to your needs and enhance your overall experience on our Website.

This privacy policy sets out the basis on which Brother International (NZ) Limited (“Brother”, “our”, “us”, or “we”) collects information from you and also the basis on which any such information collected from you is dealt with.

When you:
provide us with your personal information (whether directly or indirectly); or

(a) Brother’s website at www.brother.co.nz, or any associated website or microsite (collectively referred to as the “Website”); or

(b) any other social media website, online chat forum or page, containing pages or content established by or associated with Brother, including but not limited to Facebook, Twitter, or LinkedIn (“Social Networking Sites”),

(together (a) and (b) are the Internet Sites and any one of them is an Internet Site),

you are deemed to have read this privacy policy and to accept and consent to the provisions of this Privacy Policy without qualification.  If you do not accept the terms of this Privacy Policy, you must not:

enter our Internet Sites; or
otherwise provide us with your personal information.

It is important to note that, if we are unable to collect, use, hold, disclose and otherwise process your personal information in the manner authorised by this Privacy Policy then we may not be able to provide you with the full benefit of our products, services, offers or online and digital platforms.

The information we request and you provide us with, such as your name, mailing address and e-mail address will be used for our internal business purposes and for marketing purposes, for example, to fulfil your requests for information and provide assistance regarding Brother products and services. If you indicate an interest in receiving updates we may periodically send you information about other Brother products and services that we feel may be of interest to you. If your specific request requires assistance from one of our selling partners or service providers, we may pass your information to them for follow-up however; your information will otherwise be used only by Brother International (NZ) Limited, its parent and subsidiary companies or carefully selected third parties who support our business and marketing operations. We do not sell or make your information available to other companies who want to tell you about their products without your consent. As our privacy policy continues to evolve we will continue to place the latest version on this Website.

If users have questions or concerns regarding this privacy policy, they should first contact the Brother International (NZ) Limited Webmaster by using the Webmaster Contact details found at the bottom of this page.

Information Collection and Use

Information Collection

Generally, the types of personal information that we collect from or about you depends on the circumstances in which the information is collected. We have described below examples of the types of personal information that may be collected, however this is not an exhaustive list:

Your name and contact details, including physical and postal address, email address, phone number, and mobile number. 
Information relating to the way you use or navigate any of the Internet Sites.  
Other personal information that we are permitted or required by law to obtain, as well as any other information that you choose to provide us.

For example, from time to time, we may run contests or other promotions. If you participate, we may request your name, mailing address, email address and other information in order to administer the promotion. When you submit a request, review or comment to our customer service department, we may ask you for your email address.

In addition to the above, we collect information from you at several different points on our Website:


In order to use some areas of this Website, a user must first complete a registration form. During registration a user is required to give contact information (such as name and email address). We use this information to contact the user about services on our site for which the user has expressed interest. In most instances, it is optional for the user to provide information, and unique identifiers (such as, username and password), but encouraged so we can provide a more personalized experience on our Website.

Request for Services

This Website contains several areas where a user may request services (for example to place an order or request operational assistance) offered by Brother or to provide feedback. To fulfil these requests Brother may collect some required information as well as optional information that will help us satisfy your requests.


We store information we collect through registrations, cookies (including the Google Analytics cookie), log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the user’s personally identifiable information to provide offers and improve the content of the Website for the user. This profile is used to tailor a user's visit to our Website and to direct pertinent marketing promotions to them. Select information from your profile may be shared with third parties, if required to satisfy your request, in accordance with the practices set out under this policy. (See "Sharing" below.)


Brother takes all reasonable precautions to protect Website users' information. When users submit information via the Website, their information is processed and stored in highly secure Microsoft Azure Cloud Service systems that conform to strict Information compliance standards.

However, no method of transmission over the internet, or method of electronic storage is 100% secure and we cannot provide an absolute guarantee as to the security of your information.

When our registration form asks users to enter personal information (such as name address, phone, e-mail, etc.), that information is encrypted.

Business Transaction

If Brother or substantially all of its assets are acquired by a third party or otherwise Brother is subject to some form of merger, restructuring or other similar transaction, personal data held by it about its customers will generally be one of the transferred business assets and may be disclosed to a third party involved in that transaction. If such a transaction occurs, then the relevant third party that acquires your personal data may use your personal data in the same way as set out in this privacy policy. In the unlikely event of insolvency, personal information may become under the control of an external administrator of Brother who may deal with that information in the manner they elect in connection with that process of external administration.

Communications from Brother

Special Offers and Updates

Established members will occasionally receive information on products, services, special deals and/or newsletters. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please use the Opt-in / Opt-out functions to indicate your preferences.

Customer Service

We may communicate with users on a regular basis to provide requested services and in regards to issues relating to their account and we reply via email or phone, in accordance with users’ wishes.


These are the instances in which we will share users’ personal information:

In specific instances where a user's request requires action by one of our staff, Partners or Service Providers, Brother International (NZ) Limited may forward or provide access to information from the user's profile. For example, to fulfil a request for quotation, Brother may forward the pertinent details such as contact information, intent to purchase (time, quantity, models, etc.) as well as any special requests.

For some marketing activities or service related surveys, Brother may enlist the help of a third party provider who may temporarily need to handle your information. For example, during a direct mail campaign, where we may send you announcements per your permission preferences, we may use a third party mailing house. In this case mailing lists are transferred to the third party for the specific purpose of addressing the marketing materials.

Behavioural Remarketing

Brother uses remarketing services to advertise on third party websites to you after you visited our Website. We use cookies to inform, optimize and serve ads based on your past visits to our Website.

One such remarketing service Brother uses is the Google AdWords remarketing service, provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads. Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy.

Legal Proceedings

Though we make every reasonable effort to preserve user privacy, we may need to disclose a user’s personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on Brother.

Aggregate Information (non-personally identifiable)

We share aggregated anonymised demographic information with our partners and advertisers. For example we may, on a periodic basis, present information such as the number of visitors, areas of interest, relationship to Brother, etc. This is not linked to any personally identifiable information.


The Internet Sites may contain links to Brother Subsidiary’s or selected third party sites. Please be aware that we, Brother International (NZ) Limited, are not responsible for the content or privacy practices of such other sites. We distinguish these third party websites by methods such as either opening them in a separate browser window or within a frame indicating the area within is not part of our site. In these instances this privacy policy will not apply. We encourage our users to be aware when they leave our Website and to read the privacy statements of each and every website that you visit. This privacy policy applies solely to information collected by us.

Accessing Information

You are entitled to receive from us upon request confirmation of whether we hold any personal information about you and access to or assistance with accessing your personal information. You are also entitled to request that we correct any inaccuracies in any information which we hold about you. We are entitled to charge you for the reasonable costs of providing assistance or making information available in compliance with a request for access and providing assistance or attaching a statement of correction to personal information in connection with a request for correction.

Notification of Changes

If we decide to change this privacy policy, we will post those changes to this privacy statement, accessible from the https://www.brother.co.nz Homepage and other places we deem appropriate. In some cases we may also email users, who have opted to receive communications from us, notifying them of the changes in our privacy policy. However, if users have opted out of all communication with the Website, or deleted/deactivated their account, then they will not be contacted.

Your Consent

By providing us with your personal information or using our Internet Sites, you consent to the collection and use of your information as outlined in this privacy policy.


Webmaster Contact Information

Tel: (07) 543 5600 
Fax: (07) 543 5605
P O Box 248, Seventh Avenue, Tauranga, 3140
Web site URL (https://www.brother.co.nz)

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