About Brother | Who are we and how can we help you?

Important Firmware Update On Selected Mono Laser Printers Purchased From 1 December 2023. Click Here For Information.

At your side, every step of the way

For more than a century, Brother has lead the way with innovative print and imaging technology along with an unwavering commitment to service and support across 41 countries across the globe. Founded in Japan, today, we're a diversified multinational corporation.

Brother has been in New Zealand for over 60 years, and since then we've grown to be the leading provider of print and imaging equipment, labelling solutions and sewing machines.

Along with manufacturing innovative, reliable products, Brother is committed to environmental conservation with leading sustainable business practises in New Zealand.

Our diverse customer base is located right across New Zealand, with our head office based in Tauranga and additional offices in Auckland, Wellington and Christchurch.

View Products

What we stand for

Our History

Originally founded over 100 years ago in Nagoya, Japan. While Brother’s technology and business activities have evolved over time, a foundation of strong leadership and product innovation has remained constant throughout. These qualities remain important today as they were in 1908.

To this day we're still producing the sewing machines that made us famous, as well as a range of industry-leading office technologies and business solutions.

Customer at the Heart

We put our customers first, continually searching for ways to improve our products and services. Our "at your side" commitment means we actively listen to your needs and provide industry-leading benefits including our local 24/7 helpdesk, 4-year onsite print warranty and free delivery and setup for business customers. That's why we're rated the #1 print brand in New Zealand for service and support (Perceptive research 2020).

Quality, Superior Technology and Innovation

Kiwis have chosen and trusted Brother for more than 60 years, and it's not hard to see why. We put our customers first, and are committed to producing high quality, innovative products through the development of superior technology solutions.

Care for the Environment

Brother NZ is at the forefront of sustainable business practices. Environmental consideration touches every part of our business from the products, end-of-life recycling programme, and factories through to our daily operations. Brother NZ was also the first print brand in the country to receive world-leading Toitū net carbonzero (formerly Toitū carbonzero and carboNZero) certification.

Business people having a casual work meeting with paperwork in front of a laptop screen to represent Brother's company policies

Brother Company Policies

Brother is dedicated to responsible business practices, guided by our Global Charter, which sets clear ethical and behavioural standards. We prioritise transparency and accountability in all areas of our operations, from how we treat our employees and customers to our relationships with business partners and the wider community.

Health and Safety Policy
Sustainability Policy
Quality Policy
Brother Global ESG policies

View company policies

Need help?

Chat to one of our NZ-based Helpdesk team

First name:*

Last name:*

Email:*

*required

Prefer to talk? Book a callback below

Changed your mind and would rather chat?

Thanks for booking a callback with Brother NZ.

Your preferred time* is:

One of our friendly Brother NZ Helpdesk team members will be in touch.

*We'll aim to call you back as close to this time as possible. If you have selected a public holiday, we will contact you on the next working day.