Important Firmware Update On Selected Mono Laser Printers Purchased From 1 December 2023. Click Here For Information.
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FAQs and how-to user guides

Resolve common issues easily using our online user how-to guides and FAQs.

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Online User Guides

FAQs (Frequently Asked Questions)


An MFD/MFC is a multi-function device/centre that can print, scan and copy.

The following devices are MFD/MFC:

  • Brother MFC-L9670CDN
  • Konica Minolta bizhub C250i
  • Konica Minolta bizhub C550i

The Brother HL-L6400DW is a single-function device that can only print.

Swipe your ID card/access card or login to the MFD or MFC and choose Device Functions (Konica Minolta C250i/C550i) / MFC Features (Brother MFC-L9670CDN). From here you will be presented with the Copy and Scan functions.
Duplex printing refers to 2-sided printing. This means the machine can automatically print on both sides of the page.


When notified by the machine, please replace the correct drum unit. This will be shipped to your campus and will be stored with the replacement toner cartridges.

For comprehensive instructions, find your device below and click the link.

Brother HL-L6400DW: Click here

Brother MFC-L9670CDN: Click here

Konica Minolta A3 copier drums must be replaced by a Brother Authorised Technical Service Provider.

When notified by the machine, please replace the correct waste toner unit. This will be shipped to your campus and will be stored with the replacement toner cartridges.

For comprehensive instructions, find your device below and click the link.

Brother MFC-L9670CDN: Click here

Konica Minolta A3 copier: Click here

All printers are monitored via MPS Monitor. Toner cartridges and waste toner cartridges will be automatically shipped by Brother to each campus. If the replacement cartridges are not near the machine at the time they require replacing, please contact the ITS Service Desk on 06 3569099 extn. 82111.

For instructions on how to change a toner cartridge or waste toner, please follow the prompts on the device screen.

Brother is partnered with ISO-certified e-waste experts, Recycling Group, to offer a comprehensive recycling service to all their customers.

Brother cartridge recycling boxes can be found in schools, banks, hospitals, retailers, and other corporate and SME customers. With participation from more than 2,000 active recycling customers, Brother has prevented over one million units of laser and inkjet cartridges entering landfill so far*.

Brother also funds free drop-off points across Aotearoa for devices and cartridges of any make and also offers genuine product stewardship for its own and competitor products. Brother also recycle all brands of hardware recovered from its customers, having recycled more than 300 tonnes to date*

*As at 31/03/2023

All consumables can be placed in the box - from the smallest ink cartridge to the largest drum unit.

It only takes a few simple steps:

  1. Any consumable that requires recycling should be put in the toner recycling box at the internal mail collection point for each department. 
  2. Mailroom staff will collect consumables for recycling on their next delivery to the building. 
  3. As required, new toner will be delivered by the mailroom to each department. 

Where possible, please recycle any cardboard packaging in a normal dedicated recycling bin.

To organise a box collection when full, phone Recycling Group: 0800 180 160.

All empty cartridges and packaging placed into the Brother recycling boxes across campus will be returned to Brother’s ISO-certified e-waste partner, Recycling Group.

On arrival, plastics are sorted by type, which determines the pathway for resource circulation. Examples include:

  • HDPE (high-density polyethylene plastic), which can be made into new products such as electric fence insulators.
  • LDPE (low-density polyethylene plastic), which can be made into new products such as cable reels.
  • PS (polystyrene plastic), which can be made into new products such as coat hangers.
  • Waste toner is disposed through a waste to energy process.

Please note these final products may change depending on demands/supply.

Brother also ship selected empty toner cartridges to Brother recycling facilities overseas, where these are remanufactured and used in other markets.

For more information, visit:

Croxley Recycling:
Brother New Zealand:
Brother Global:


To login on any device:

  1. Hold your ID card or access card to the card reader
  2. Select the print job(s) you want to release
  3. Click Print
With FollowMe printing you can collect you print job from any printer by swiping your ID card/access card or by signing in.
Print jobs will be stored within PaperCut for 48 hours.

Visit and login with your Massey credentials. Go to Jobs Pending Release.

Or you can login on the device using your ID card/access card and go to Release Jobs.

Swipe your ID card/access card or login in on the MFD or printer, go to Release Jobs, choose the job and press Cancel Job.

Or, you can visit and login with your Massey credentials, go to Jobs Pending Release click Cancel on the unwanted print job.

Print jobs not released within 48 hours will be automatically cancelled.

Check that the print job is being sent to the FollowMe queue, check the paper size is set to A4 and check that you have available PaperCut balance. The HL-L6400DW is a black and white only machine so will only be able to print black and white documents (A4) documents.
It's normal to experience time delays between sending a print request and it showing up at the MFD or printer. You can expect a wait of up to several minutes before you receive a email confirmation notifying you your documents are ready for printing.

Note: If the Email to Print service is unavailable, your print requests will not be processed by PaperCut. If your print request is not showing on the MFD or printer, or on the PaperCut MF user portal after a few minutes — please contact the Massey Service Desk.


FollowMe printing uses a single print queue for all printers. It works in a way that allows you to print a document and then go to any printer, login/swipe your card and release the print job. Rather than having to choose a specific printer your print jobs "follow" to whichever printer you sign into, or swipe your card for.

The simplest method for an on-campus Windows user is to click Start > Run and enter: \\\FollowMe
This will add the FollowMe print queue and allow you to send print jobs to the PaperCut queue and login and release them, at all devices managed by PaperCut MF. 
Web Print is a driverless printing service available with PaperCut MF. It allows users to print by uploading documents from a web browser. No client software or driver installation is required. Web Print enables printing from user-owned devices, without the need to install printer drivers and manage server authentication.
Use the short URL:

Print Settings

  1. Go to the Control Panel App on your computer
  2. Click Devices and Printers or Hardware and Sound
  3. Click Devices and Printers
  4. Right click on the printer/FollowMe queue
  5. Click Printer Preferences. This will show the list of available settings, changing them here changes the default.
  1. Go to the Settings App
  2. Click Bluetooth & Devices
  3. Click Printers & Scanners
  4. Click on the printer/FollowMe queue
  5. Click Printing Preferences. This will show the list of available settings, changing them here changes the default.
A Universal Print Driver is a printer driver which works with multiple models of printer. It allows you to print to multiple models of printer without needing to install separate printer drivers for each.

Email to Print

Email to Print allows users to print by emailing their documents to a unique email address. No client software or drivers are required, providing a simple way for Massey students to print from any device that can send an email.
Yes, supported file type attachments can be printed using Email to Print. The following file types are allowed: Microsoft Excel, Microsoft PowerPoint, Microsoft Word, PDF and Picture Files.
No. Unfortunately, this option is currently not available for Email to Print.
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