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FAQs and how-to user guides

Resolve common issues easily using our online user how-to guides and FAQs.

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Online User Guides

FAQs (Frequently Asked Questions)

Web Print

Web Print is a driverless printing service available with PaperCut MF. It allows users to print by uploading documents from a web browser. No client software or driver installation is required. Web Print enables printing from user-owned devices, without the need to install printer drivers and manage server authentication.
Use the short URL: https://webprint.massey.ac.nz

Email to Print

Email to Print allows users to print by emailing their documents to a unique email address. No client software or drivers are required, providing a simple way for Massey students to print from any device that can send an email.
Yes, supported file type attachments can be printed using Email to Print. The following file types are allowed: Microsoft Excel, Microsoft PowerPoint, Microsoft Word, PDF and Picture Files.
No. Unfortunately, this option is currently not available for Email to Print.


It's normal to experience time delays between sending a print request and it showing up at the MFD or printer. You can expect a wait of up to several minutes before you receive a email confirmation notifying you your documents are ready for printing.

Note: If the Email to Print service is unavailable, your print requests will not be processed by PaperCut. If your print request is not showing on the MFD or printer, or on the PaperCut MF user portal after a few minutes — please contact the Massey Service Desk.
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