1. Home
  2. Recycling
  3. Printer Pick Up
Printer Pick Up Icon 300x300

Printer Pick Up

We hear you. There’s nothing worse than making an environmentally conscious purchase, only to end up with packaging that won’t fit in the recycling bin. 

At Brother, we're always looking for ways to reduce our impact on the planet and make your life easier while we’re at it. That's why we've created Printer Pick Up, a new service for our customers where we'll pick up the packaging from your new Brother printer directly from your home or office. We'll also pick up your old printer, regardless of the brand, and recycle it for free.* 

By partnering with e-waste specialists, Recycling Group, approximately 99% by weight of your old printer, toner or ink cartridges, and packaging can be recycled into various new pathways.1 So you can rest assured that anything you leave with us, won’t all end up in landfill. 

*T&Cs apply. 1Based on all Brother materials collected by Recycling Group as at 31 March 2022. 

View Terms & Conditions


Step One

Complete the collection form below with your details, including what needs to be collected. Your information will be sent to our certified e-waste recycling partner, Recycling Group.


Step Two

Recycling Group will contact you with courier details and instructions on printing the courier ticket, where to attach it, and how to book your collection.


Step Three

The courier will collect the parcel/s and deliver them to Recycling Group for the items to be recycled. Now you can sit back and relax, knowing you've done your bit for the planet.

Please complete your details on the form below to arrange collection. 

To request a Printer Pick Up, you must own a Brother printer. To verify, please enter your Brother printer serial number in the field below. 

What would you like us to pick up?
Quantity of parcels to be picked up
Each parcel must not exceed 20kg.

You can withdraw your consent at any time. The personal information you provide will be used in accordance with our Privacy Policy and Cookie Policy which are available here.



Have a question about our Printer Pick Up service? View our FAQs, or call our NZ-based Helpdesk team on 0800 329 111. They're available 24/7.

View FAQs

Recycling our products

We take responsibility for the products we manufacture throughout their entire life-cycle.

Brother offers a comprehensive waste management and end-of-life recycling programme, which is available nationwide for all customers - home to enterprise.

Brother's recycling programme is managed through certified e-waste partner, Recycling Group, who hold ISO9001 and ISO14001 accreditations.

Find out more


Warranty information

View warranty information for your product

View warranties

Courier restrictions apply. Items can be split across two parcels, however the weight of each parcel must not exceed 20kg. 

If your old printer is over 20kg, you can take it to one of our many recycling drop-off points, location nationwide. To find your nearest drop-off, click here.

Yes, we accept all printers, regardless of the brand. (Based on like-for-like. Please refer to our T&Cs for more information).

We do not need the serial number of the printer you are recycling. We request the serial number of your Brother printer to verify eligibility for this service. 

Yes, this service is completely free of charge for Brother customers. You must provide a valid Brother serial number to request a Printer Pick Up. 

Yes, we'll pick up your packaging and old printer from anywhere on the NZ Post network.

Recycling Group will be in touch within four business hours.

You can find the serial number on the label at the back of your printer. The serial number is between 9-15 characters long and begins with the letter E.

1. The promoter is Brother International (NZ) Limited (Brother). Brother is giving eligible purchasers the ability to book a collection pick up of their old printer and new printer packaging from their nominated residential address for recycling of all materials able to be recycled (Printer Pick Up).

2. These terms and conditions apply to all eligible purchasers who accept the Printer Pick Up service.

Printer Pick Up

3. To be eligible to receive the Printer Pick Up service, the Purchaser must (Eligible Purchaser):

3.1. Comply with these terms and conditions

3.2. Be 18 years of age or older

3.3. Be a New Zealand citizen or resident

3.4. Have purchased a Brother printer hardware from an authorised Brother reseller (Purchased Product)

3.5. Have an Eligible Product defined as like-for-like printer hardware (size dimensions and weight) compared to the Purchased Product

3.6. Have proof of identity and proof of purchase to verify the above criteria

4. Eligible Product may be determined at the discretion of Brother.

5. For the avoidance of doubt, A3 copiers are not an Eligible Product.

6. Upon booking your collection via Brother’s website, when preparing the Eligible Product for the Printer Pick Up service, you agree:

6.1. To accept the service will be performed by a Collection Agent, a third-party courier service contracted to Brother

6.2. The collection will only include printer hardware and Brother packaging materials and further you agree should there be other items found, you as the Eligible Purchaser will be liable for any costs associated with disposing/recycling the other items found

6.3. The total package weight must not exceed 20kg

6.4. Items (maximum two items) to be collected must be appropriately packaged and sealed for safe transportation

7. You warrant that the Eligible Product is unencumbered and you have the appropriate rights and authority in the Eligible Product to instruct its collection, recycling and disposal through the Printer Pick Up service offered by Brother.


8. In providing the Printer Pick Up service, Brother is not responsible for any loss or damage caused by events, matters or circumstances beyond its reasonable control or any negligent conduct, or misuse, abuse, neglect or accident by the Eligible Purchaser or the Collection Agent.

9. Printer Pick Up cannot be redeemed in conjunction with Brother’s existing Free Delivery and Installation Promotion as recycling is already included.

10. Brother accepts no responsibility for lost or incomplete Printer Pick Up.

11. These Terms may be amended at any time, at Brother’s sole discretion. Brother reserves the right to terminate or extend the Promotion offer at any time without notice.

12. Brother will collect and use personal information collected from you (for example your email address and other contact details) for the purposes of the Printer Pick Up and such personal information will be held in accordance with the Privacy Act 2020, Brother’s Privacy Policy and these Terms. Without limiting the provisions of Brother’s Privacy Policy, such personal information may be shared with other third party service providers for the purposes of providing the Printer Pick Up. You have the right to request access to and correction of your personal information (where such information is readily retrievable) by contacting Brother.

13. Except for the consents given above and the completion of the booking, Eligible Purchasers are not required to provide any consideration or pay any money to receive the Printer Pick Up service. As such, Brother’s decisions on all Printer Pick Ups are final and no correspondence will be entered into.

14. If any provision of these Terms is held to be invalid, void, unenforceable or illegal for any reason, such provision will be deemed to be severed from these Terms and the remaining provisions will continue in full force.

15. If Brother delays or does not exercise any of its rights or remedies under these Terms, that will not be a waiver of the right or remedy.

16. These Terms are governed by the laws of New Zealand and subject to the non-exclusive jurisdiction of the Courts of New Zealand.

Brother NZ
Need help?
Chat to one of our NZ-based Helpdesk team
Thanks for booking a callback with Brother NZ.
Your preferred time* is:

One of our friendly Brother NZ Helpdesk team members will be in touch.
*We'll aim to call you back as close to this time as possible. If you have selected a public holiday, we will contact you on the next working day. 
Thanks for getting in touch with Brother NZ.
Unfortunately our system encountered an issue which we are trying to resolve. 
Please try again at a later time.