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Buy a new printer, and your old one won't go to waste

We hear you. There’s nothing worse than making an environmentally conscious purchase, only to end up with packaging that won’t fit in the recycling bin. 

At Brother, we're always looking for ways to reduce our impact on the planet and make your life easier while we’re at it. That's why we've created Printer Pick Up, a new service for our customers where we'll pick up the packaging from your new Brother printer directly from your home or office. We'll also pick up your old printer, regardless of the brand, and recycle it for free.* 

By partnering with e-waste specialists, Recycling Group, approximately 98% by weight of your old printer, toner or ink cartridges, and packaging can be recycled into various new pathways.1 So you can rest assured that anything you leave with us, won’t all end up in landfill. 

*T&Cs apply. 

1Based on all Brother materials collected by Recycling Group as at 28 November 2023.

How to

Instructions

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Step One

Complete the collection form with your details, including what needs to be collected. Your information will be sent to our certified e-waste recycling partner, Recycling Group.

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Step Two

Recycling Group will contact you with courier details and instructions on printing the courier ticket, where to attach it, and how to book your collection.

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Step Three

The courier will collect the parcel/s and deliver them to Recycling Group for the items to be recycled. Now you can sit back and relax, knowing you've done your bit for the planet.

Printer Pick Up Form

Frequently asked questions

What's the maximum weight and dimensions of each parcel?

Courier restrictions apply. Items can be split across two parcels, however the weight of each parcel must not exceed 20kg. 

What if my old printer is over 20kg?

If your old printer is over 20kg, you can take it to one of our many recycling drop-off points, location nationwide. To find your nearest drop-off, click here. 

Will you collect and recycle any brand of printer?

Yes, we accept all printers, regardless of the brand. (Based on like-for-like. Please refer to our T&Cs for more information).

We do not need the serial number of the printer you are recycling. We request the serial number of your Brother printer to verify eligibility for this service. 

Is Printer Pick Up free?

Yes, this service is completely free of charge for Brother customers. You must provide a valid Brother serial number to request a Printer Pick Up. 

Will you pick up a printer from anywhere in New Zealand?

Yes, we'll pick up your packaging and old printer from anywhere on the NZ Post network.

How long will it take Recycling Group to process my pick up request?

Recycling Group will be in touch within four business hours.

Where can I find my printer's serial number?

You can find the serial number on the label at the back of your printer. The serial number is between 9-15 characters long and begins with the letter E.

Can I use Printer Pick Up if I have a Managed Print Services contract with Brother?

No. If your printer is on a Brother Managed Print Services (MPS) contract, you're unable to use the Printer Pick Up service. To arrange the collection of your device(s), please contact your Brother Authorised Reseller.

Brother Printer Pick Up Promotion Terms and Conditions

To view the terms and conditions of this service, click here. 

Recycle

Recycling our products

We take responsibility for the products we manufacture throughout their entire life-cycle.

Warranty-information

Warranty information

View warranty information for your product. 

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Where to buy

Find your nearest Brother stockist.