Your Managed Print Services agreement gives you around-the-clock access to our expert Helpdesk team. For urgent issues such as device errors or connectivity problems, you can reach us by phone 24 hours a day, 7 days a week. You will always speak with a New Zealand-based specialist who understands your oragnisation and can provide fast, effective solutions.

Brother New Zealand Helpdesk: 0800 243 577

If you prefer not to wait on hold, you can book a callback and one of our Helpdesk agents will contact you at your preferred time. Callback bookings are available Monday to Friday, 8:30 am to 5:00 pm, excluding public holidays.

For quick help or step-by-step troubleshooting, connect with our Helpdesk team through Live Chat. It is the fastest way to resolve minor issues, ask technical questions, or get guidance without making a call. Live Chat is available Monday to Friday, 8:30 am to 5:00 pm, excluding public holidays.

To start a chat, click the blue circle in the bottom right-hand corner of your screen and follow the prompts.

Prefer to speak with someone at a set time? Book a callback and one of our Helpdesk agents will contact you at your preferred time. It is a simple way to receive personalised support while staying productive. Callbacks can be scheduled Monday to Friday, 8:30 am to 5:00 pm, excluding public holidays.

To book a callback:

1. Click the blue circle in the bottom right-hand corner of your screen
2. Select “Message Us”
3. When the chat window opens, choose the “Book a Callback” button
4. Follow the prompts to enter your details and schedule your preferred callback time

Our Managed Print Services keep your organisation running smoothly with automatic replenishment of consumables. Brother’s monitoring system tracks toner, ink, drum and waste toner levels to ensure replacements are sent before they're needed, with no extra courier costs.

Each delivery includes a packing slip to match supplies to their devices and a QR code linking to instructions and more information about consumables and recycling.

Important notes:

• Consumables are managed differently between organisations. Please refer to your relevant department or contact person for details on how this process is managed and how consumables are distributed.

• Only replace consumables when your device prompts you they are completely empty.

Through Brother’s free recycling programme, your business can easily recycle used Brother and Konica Minolta consumables and packaging to help reduce waste and support a circular economy. Request a free pick-up and replacement box through our Recycling Request Form, attach the provided prepaid courier label, and we’ll ensure your materials are processed responsibly.

You can also manage requests directly through the Recycling Group portal. Alternatively, if you don't have floor space for a recycling box, you can drop off consumables at any one of our nationwide recycling collection points.

Service Escalations

If you have concerns about a service experience or need to draw urgent attention to an existing case, please complete the form at the bottom of this page. Your request will be directed to a supervisor for prompt review and follow-up.