Skip to content
Site Logo
  • Results:
  1. Home
  2. › Holiday break
  • Hero-Holidays-550x1080
    Happy Holidays
    As we approach the festive season, we’d like to share our operating hours and support availability over the holidays.
24-7-NZ-based-Helpdesk-Blue-Standard-1920x1800

New Zealand Based Helpdesk

Our Customer Care Team will continue to monitor urgent technical support enquiries submitted through our website. Please note that response times may be slower than usual, and live chat will remain available except on National Public Holidays.

 

Customer Help

If you are having trouble with your devices, please visit our FAQ's page or even our 'How To' video guide. 

FAQ's How to video guide
Cards_support_1980x1010
Brother NZ head office building in Tauranga on a sunny day, showing the modern grey exterior, large windows and prominent Brother logo.

New Zealand Office

The Brother New Zealand team will be taking a short break from Friday, 19 December 2025, and will reopen on Monday, 12 January 2026.  A small skeleton staff will be working throughout (excluding public holidays). We’ll respond to all enquiries as soon as we return.