Step 1: Submit Your Request
Complete the form below to arrange a pick up of a full recycling box, to request a new box, or both. You can also complete this request through the Recycling Group portal if you already have an account setup with them.
Sustainability starts with small actions—like recycling your used printer consumables. Our recycling programme makes it easy to minimise waste and support a circular economy. Simply collect your used Brother and Konica Minolta consumables, request a free recycling pick up, and return them with the provided pre-paid courier label. We’ll ensure they’re processed responsibly, keeping waste out of landfills and giving materials a second life.
Complete the form below to arrange a pick up of a full recycling box, to request a new box, or both. You can also complete this request through the Recycling Group portal if you already have an account setup with them.
If you are requesting a pick up, you will receive an email with a courier label attached. Please print and attach it to the top of your full recycling box and ensuring the weight of the box does not exceed 20kg.
Arrange a free pick up via NZ Post. You can book a pick up online or by calling 0800 501 501. See the FAQs below for more information and assistance. If you've requested a new box, this will be delivered directly to your address.
Recycling boxes are available to business and AoG customers on a Managed Print Service, as well as Brother Authorised Partners and Providers.
If you already have a Recycling Group account, you can manage your requests via the Recycling Group portal, or you can use the form below. If you don’t have an account, you can register for one here. For multisite organisations, please contact your Reseller or Brother Account Manager to arrange this.
Home and non-MPS business customers can recycle consumables at any of our nationwide drop-off points. Use our Recycling Drop-off Points Locator for consumables and e-waste collection sites. Printer recycling may be also be available through our Printer Pick-Up Service.
Yes! Our recycling service is completely free.
There are no hidden fees—just a simple, sustainable way to recycle your printer consumables.
Recycling boxes are available to business and AoG customers on a Managed Print Service, as well as Brother Authorised Partners and Providers.
If you already have a Recycling Group account, you can manage your requests via the Recycling Group portal, or you can use the form below. If you don’t have an account, you can register for one here. For multisite organisations, please contact your Reseller or Brother Account Manager to arrange this.
Home and non-MPS business customers can recycle consumables at any of our nationwide drop-off points. Use our Recycling Drop-off Points Locator for consumables and e-waste collection sites. Printer recycling may be also be available through our Printer Pick-Up Service.
What you can put in the box
What you can't put in the box
Helpful Tips!
To ensure the box is safely collected, the total weight of the contents should not exceed 20 kg, which is roughly equivalent to 8 reams of A4 paper. We recommend taping the bottom of the box for extra security. Please make sure that the box is not overpacked, as it may cause issues during pick up or handling.
Yes! You can request both a pick up and replacement boxes in the same form. However, the delivery address for new boxes must be the same as the pick up address. If you need them sent elsewhere, submit a separate request.
Important: The email and pickup/delivery address you provide on the form are for validation purposes only. The site contact email address and site location details that will be used were provided when your Recycling Group account was setup (e.g. for Managed Print Services customers, these were obtained at the start of your print contract). If you need to update these details, please contact Recycling Group directly via email admin@recyclinggroup.co.nz
Once you’ve received a courier label via email and attached it securely to the top of the recycling box, you can book a free pickup through NZ Post.
If you're a NZ Post business customer, you can place the box(es) in your standard designated collection area with your other business parcels to be collected.
Book a Pickup Online
Book a Pickup via Phone
OR
Upon receiving your request, Recycling Group will send replacement recycling boxes via courier to the site address on file for your location. The boxes will be shipped flat-packed and will arrive within approximately 3-5 business days, depending on your location and courier schedules. Please note that Recycling Group operates during standard business hours, Monday to Friday (excluding public holidays), so delivery times may vary.
If you have any issues or need assistance with your recycling request, you can contact Recycling Group directly at admin@recyclinggroup.co.nz
If further support is required, please escalate issues to your Account Manager or contact us via email here.
After removing your empty Brother toners from your device, please:
Attach the orange plastic cover from the new toner onto the old toner.
Place the toner back into the original foil bag.
Avoid dropping the cartridges directly into the box to prevent damage.
This helps keep toner cartridges in top condition for remanufacturing, as damaged ones cannot be accepted. The orange cover protects key components from damage.
When you recycle with us, Recycling Group carefully sorts and processes all consumables and packaging from your Brother recycling box to ensure maximum resource recovery. Based on all Brother materials collected by Recycling Group, approximately 98%1 by weight is recycled into various new pathways.