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Did you know you can schedule a callback for a time that suits you?

a woman holding a mobile phone using live chat messaging to get support

Live Chat

Skip the call and chat with our Helpdesk team for fast troubleshooting. We’re here to help you solve issues quickly, all without picking up the phone! Connect with us for immediate support and solutions.

Live chat is available Monday-Friday 8:30am-5pm excluding public holidays.

Accessing Live Chat

Follow these steps to get started.

Brother live chat step 1

Step 1

Click the green 'Need help?' tab at the bottom of your screen

Brother live chat step 2

Step 2

Enter your name and email and click 'Chat now'

Brother live chat step 3

Step 3

You'll be connected with a Brother Helpdesk agent and can begin using live chat.

A man holding a smartphone booking a callback with Brother Helpdesk

Book a Callback

Book a callback with our Helpdesk team for fast and efficient support. Enjoy the convenience of not waiting on hold and receive help at a time that suits you. Get back to work quicker with our hassle-free service.

Callbacks can be booked Monday-Friday 8:30am-5pm excluding public holidays. We'll endeavour to contact you at your specified booking time.

Booking a Callback

Follow these steps to book a callback

Brother live chat step 1

Step 1

Click the green 'Need help?' tab at the bottom of your screen

Brother live chat step 2

Step 2

Enter your name and email and click 'Book a callback'

Book a callback option to get support from Brother helpdesk

Step 3

Add your remaining contact details, a reason for requesting a callback and your preferred date and time

Book a callback option to get support from Brother helpdesk

Step 4

You'll receive a confirmation message once your callback has been successfully scheduled

 

You can expect a reply from us within 24-48 hours (Mon-Fri) based on the nature of your enquiry.

Preferred Contact Method
Serial number is located on the Helpdesk sticker on this device

 The personal information you provide will be used in accordance with our Privacy Policy and Cookie Policy


Brother NZ
Need help?
Chat to one of our NZ-based Helpdesk team
*required
Thanks for booking a callback with Brother NZ.
Your preferred time* is:

One of our friendly Brother NZ Helpdesk team members will be in touch.
*We'll aim to call you back as close to this time as possible. If you have selected a public holiday, we will contact you on the next working day. 
Thanks for getting in touch with Brother NZ.
Unfortunately our system encountered an issue which we are trying to resolve. 
Please try again at a later time.